Refund policy

Refund & Exchange Policy

In Bridal Shoe’s Refund and exchange policy, you will find comprehensive information regarding our exchange procedures. Our objective is to deliver a seamless and gratifying shopping experience for our esteemed customers. To ensure clarity and facilitate a smooth process, we kindly request that you carefully review the following details pertaining to our policies and procedures.


Kindly be informed that using our website or any of its services is considered as a mutual agreement on your acceptance of the terms and conditions explained in this policy page and the other pages of Bridal Shoe’s website.


No Refund Policy

We adhere to a stringent no-refund policy, which stipulates that once a purchase has been completed, refunds will not be issued under any circumstances. All transactions are considered final. We recognize that certain situations may necessitate an exchange, and we are dedicated to assisting our customers through this process. In Case of needing an exchange, we are committed to providing the necessary support to facilitate this. Our goal is to ensure that you are fully informed and satisfied with our services, despite the no-refund policy.



Exchange Policy

Although our policy does not permit refunds, we do offer the possibility of exchanging the purchased products under specific conditions. If your purchase does not meet your satisfaction, you may request an exchange by adhering to the detailed procedures outlined below. We strive to accommodate our customers' needs within the framework of our policies, and we are committed to ensuring that the exchange process is as smooth and efficient as possible. Your satisfaction remains our priority, and we encourage you to follow the stipulated guidelines to facilitate a successful exchange.








Conditions for Exchange

To be eligible for an exchange, please ensure that the following conditions are met:

  1. Item Condition: The item(s) must be in their original condition. This means they should be unused, unwashed, and free from any damage. All original tags and packaging must be intact.

  2. Exchange Time Frame: You must request an exchange within 14 days of receiving your order. Requests made after this period will not be eligible for exchange.


How to Request an Exchange

To initiate an exchange, please follow these steps:

  1. Contact Us: Reach out to our customer support team via email at bridalshoeonline@gmail.com , Include your order number, the item(s) you wish to exchange, and a brief explanation of the reason for the exchange.

  2. Approval Process: Our customer service team will review your request. If your exchange meets our criteria, we will provide you with approval and further instructions.

  3. Shipping Instructions: Once your exchange is approved, you will be responsible for shipping the item(s) back to us.

Shipping Fee and Payment

Our esteemed customers are responsible for the shipping fees associated with the exchange process. The applicable fees are:

  • UAE Customers: A shipping fee of 50 AED.

  • KSA Customers: A shipping fee of 50 SAR.

These fees cover the cost of both, shipping the item(s) you wish to exchange to us as well as shipping the exchanged item(s) to you and it must be paid by the customer. Payment details and methods will be provided once your exchange request is approved.


Completing Your Exchange

Follow these steps to complete your exchange after receiving approval from our customer service team:

  1. Return Shipping: Ship the item(s) back to the address provided by our customer service team. Ensure that the items are securely packaged to avoid damage during transit. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item(s) without it.

  2. Inspection and Processing: Upon receiving the returned item(s), our team will inspect them to ensure they meet our exchange conditions. This process typically takes 3-5 business days.

  3. Dispatching New Item(s): Once the inspection is complete and the item(s) are approved for exchange, we will dispatch the new item(s) to you. You will receive a confirmation email with tracking information once your new item(s) are on their way.

Important Notes

  • The shipping fees for the exchange process (50 AED within the UAE and 50 SAR for KSA) are non-refundable.

  • We do not cover the shipping costs for sending the item(s) back to us.

  • Ensure that all returns are sent via a trackable method to ensure their safe arrival.

  • We reserve the right to refuse an exchange if the returned item(s) do not meet our criteria.

Contact Information

If you have any questions or need further assistance with the exchange process, please do not hesitate to contact our customer support team. We are here to help and ensure your exchange experience is as smooth as possible.

  • Email: bridalshoeonline@gmail.com

  • Phone: +201125774952

Thank you for shopping with Bridal Shoe. Your satisfaction is our priority, and we are dedicated to providing you with excellent service and support throughout your exchange process.